Frequently asked questions

Yes, and we encourage it, especially before a first order. We can arrange meetings at our Narayanganj office and visits to the factories producing your order, accompanied by one of us who knows your styles. You can combine a visit with sample reviews, fabric selection and a walk through the cutting, sewing and finishing floors. Tell us your travel dates a couple of weeks ahead, so we can schedule factory visits and prepare fabric options for you. If travel is not practical, we can run a live video walkthrough of the production floor instead. Independent inspection is welcome at any stage. Your own quality team, or inspection companies such as QIMA, SGS, Intertek or Bureau Veritas, can attend pre-production meetings, inline checks or final inspections, and we share our inspection reports with them so everyone works from one standard.

Our aim is to find problems before goods leave Bangladesh, which is why inspections happen before cutting, during sewing and before packing, and why you approve the final inspection report before shipment. If something is still wrong when the goods arrive, tell us quickly with photos, the carton numbers, and the style and size details, so we can trace the issue to its production batch. We review the inspection records and retained samples, agree with you what went wrong, and propose a fair remedy in writing. Depending on the problem, that can mean repairing or replacing affected pieces, a credit on the affected quantity, or corrective actions for the next order. The approved sample, measurement tolerances and inspection standard in your order confirmation are what everyone measures against, which is why we confirm them clearly before production starts.

Both work. The fastest start is a tech pack in PDF or Excel with measurements, construction details, fabric composition and weight, trims, artwork placement and packing instructions. If you only have a sketch, a photo or a garment you like, send that instead: a partner factory’s sample room can build the pattern and a working tech pack for you, and you approve it before any bulk fabric is bought. For a first costing we also need your quantity per style and colour, the size range, your target market, and any certifications your retailer requires, because those choices change the fabric, testing and factory we recommend. Share large files as a Google Drive, Dropbox or WeTransfer link. Your patterns and artwork are never shown to or reused for another buyer.

It depends on the factory we match to your product, and we only claim what we can document. Before production starts, we send the certificates and audit reports for the factory that will produce it, with the certificate numbers so you can check each one yourself. Most buyers ask for a social compliance audit such as amfori BSCI, WRAP or Sedex SMETA; product certificates such as OEKO-TEX STANDARD 100 for harmful substances; and GOTS, OCS, GRS or RCS when the label makes an organic or recycled claim. Export factories in Bangladesh also need statutory licences, including the DIFE factory licence, fire licence and export registration. Tell us your market and product, and we will list the standards that apply before we quote. Our certifications guide explains each standard, how long it lasts and where to verify it.